returns + refunds
we want you to love your foil. if something isn't right, tell us — we're a small business and we'd rather fix it than have you stuck with a box you can't use.
damaged or wrong
if your box turns up damaged, or it isn't what you ordered, email us within 7 days of getting it with a photo. we'll replace it or refund you in full, your choice. you don't need to send anything back.
changed your mind
unopened boxes can come back within 14 days of pickup or delivery for a full refund. you cover getting it back to us. once a box is opened we can't resell it, so we can't take it back — but if there's a problem with the foil itself, that's the section above, and we'll look after you.
how refunds work
refunds go back to the card you paid with, through stripe. they usually land within 5 to 10 business days depending on your bank. we'll email you when we send it.
orders you haven't received yet
if you need to cancel before your order goes out, email us as soon as you can and we'll refund it in full.
questions
email info@wildflowerfoils.com and we'll sort it out.